Frequently Asked Questions
General Questions
What is Neyara Creations?
We are a small, family-run business that provides problem-solving gifting and home décor products across India.
Are your products handmade?
Yes, many of our items—like custom fridge magnets and personalized photo gifts—are carefully handmade.
How can I contact customer support?
You can reach us via email at neyaracreations@gmail.com or WhatsApp us at +91 9318395044 (Mon–Sat, 10AM–6PM).
Do you take custom or bulk orders?
Absolutely! We accept custom designs and wholesale orders. Please get in touch with us for more details.
Where are you located?
We are based in Gautam Buddh Nagar, Uttar Pradesh, India.
Shipping & Delivery
Do you ship all over India?
Yes, we deliver to every corner of India via trusted courier partners.
How long does it take to process and ship my order?
Orders are processed in 2–4 business days and typically delivered in 7–10 business days.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via SMS, email, and on our website.
Do you offer free shipping?
Yes, we offer free shipping on orders above ₹500.
Which couriers do you use?
We use Bluedart, Delhivery, DTDC, Shadowfax, Amazon, Flipkart, iCarry, and Shiprocket depending on the location.
Payment Related
What payment methods do you accept?
We accept UPI, Debit/Credit Cards, Net Banking, Wallets, and COD.
Is Cash on Delivery (COD) available?
Yes, COD is available. However, we may verify the order before shipping.
Is my payment information secure?
Yes, we use trusted payment gateways like Razorpay, PhonePe, and Cashfree to ensure complete security.
Returns & Refunds
What is your return policy?
We offer a 7-day return period for eligible items. Custom products are non-returnable.
Who pays for return shipping?
Return shipping is paid by the customer unless the item was damaged or incorrect.
When will I receive my refund?
Once we receive and inspect the return, refunds are processed to the original payment method within 7–10 business days.